Gateways Community Services is committed to providing you with a secure online experience that protects your confidential information. Our employees are trained on our security policies and procedures and work diligently to protect the integrity of your information.
We use industry-accepted security practices, including firewalls and encryption, to safeguard the security of your personal information. These controls allow us to properly authenticate your identity when you access our online services and help to protect your information as it travels over the Internet between your electronic device and Gateways Community Services. We also regularly monitor and assess the security of our systems.
With everything we're doing to protect your information, keep in mind that it is also important for you to take precautions to safeguard personal information on your end.
For security, we utilize authentication for users to access our customer portal. You should never give out your user id and password to anyone, and we will never ask for this information from you via e-mail or phone.
Automated Time Out
To provide additional protection, a time out feature is used on selected portions of our website. This feature will automatically log you off of your current online session after a period of inactivity. Re-establishing and authenticating your credentials for your online session helps to reduce unauthorized access to your accounts.
Use of Firewalls
To protect data stored on our systems and to prevent unauthorized access, we employ firewalls where appropriate. Firewalls are software and hardware products that are intended to define, control and limit the access to a website, network or computer system.
Encryption/Third Party Verification
Gateways Community Services works with independent third-party security firms to perform security reviews of our online services and systems. Systems are monitored and updated as needed to protect against known security risks.
In addition to these measures, this website is also registered with a third party verification service which allows you to confirm this website provider's identity before transmitting any personal information.
Most web browsers have the ability to communicate securely with a website by encrypting the information as it passes across the Internet. This method of communication is called Secure Socket Layer (SSL). Gateways Community Services requires the use of a browser which supports 128-bit SSL encryption. If you see a website address that begins with "https" (as opposed to "http") and the "closed padlock" in the lower right hand corner of your browser, you are using an SSL connection to transfer your confidential information.
Security is Everyone's Responsibility
We take the safeguarding of your information seriously. In fact, we believe keeping your information safe and secure is every employee's responsibility. However, even the best security measures can only prevent fraud if you are also vigilant about employing the necessary safeguards to protect your information.
Always exercise caution when using a public computer as most public computers are unsecured and may be infected with spyware and viruses. Be aware that sensitive information may still be stored within the web browser even after you log out of a website. If you leave a computer unattended after you have logged in to a website, someone may be able to use the browser's Back button, or similar functionality, to view your personal information. To avoid this, log out and close the web browser to minimize any security risk. You should also exercise caution when accessing a wireless network and if you are unsure of the security of a wireless network, do not use it for accessing or providing confidential information over the Internet.